Everybody's Wrong But Me

Here is an email I sent to Translink and the remarkable answer I got!
Frédéric.
__________

From: “TransLink Customer Relations”
Objet: RE: New Trolley buses
Date : Wed, 26 Sep 2007 11:59:59 -0700
De : “TransLink Customer Relations”

Frederic,
I have processed your concern to Translink, who purchased these buses.
Customer Relations
Coast Mountain Bus Company
Tel: 604-953-3040

—–Original Message—–
From: Frédéric Van Caenegem [mailto:vancf@yahoo.com]
Sent: Wednesday, September 26, 2007 7:13 AM
To: TransLink Customer Relations
Subject: New Trolley buses

Hello!

I writing you regarding a problem that often arise in the new Trolley buses: I get dizzy. At the beginning I tough it was due to some personal reason. But after a while, I noticed that this happens only while riding the new trolley buses. And talking to other people, I realised I’m not the only one.

I noticed that the new trolley buses have higher acceleration and deceleration. That might be great for a sports car, but I don’t think it should be a positive feature in a public transportation vehicle. This abrupt movement makes, I am sure, a lot more people uncomfortable in the buses (dizziness, lack of balance, falling down). Which brings me to other problems with the new Trolley buses.

They have less seats, which is an unusual move considering they generally serve the already most crowded bus lines. They also seem a little bit smaller, but I’m not sure of that. Also, they seem to concentrate even more people by the back door.

I think perhaps, Translink should have signs to tell people not to stand by the exit door, like there is already signs to tell riders to let seats for the elderly or to remove backpacks. There should be more signs though, and multilingual too.

Also, what is the point of the “buzzer” pamphlet if it’s always about 6 weeks late in the buses??? I started to see in the last few days the August 2, edition???

Oh, one positive point, I like the windows in the new trolley buses! They are both secure (I think) and let fresh air in. Contrary to the ridiculously small windows in the packed of people exhaling CO2 in the B-lines. Unless you can change the fact that people breathe (which I hope you can’t), the B-lines needs bigger windows.

Thank you,
Frédéric.

This entry was posted on Friday, November 2nd, 2007 at 10:32 and is filed under Issues & politics, Transportation, Vancouver.You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.